The Lake County Board of County Commissioners is committed to ensuring that no person is excluded form participation in or denied the benefits of its public transit services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
Toward this end, it is Lake County's objective to:
The County Commissioners, County Attorney, senior management and all supervisors and employees share the responsibility for carrying out Lake County's commitment to Title VI. The Transit staff are responsible for the day-to-day operation of the program. The staff receives and investigates Title VI complaints that come through the complaint procedures process as described in the next section.
Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Lake County within 180 days of the alleged discrimination. Complaints may either be filed with Lake County or with the Florida Department of Transportation or the U.S. Department of Transportation.
You can obtain a copy of the Title VI Complaint Form below or you can call 352-323-5733. Lake County will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
-Title VI Complaint Form
-Title VI Complaint Procedures
-Title VI Plan 01-26-21 Final Approved
-Formulario de Querellas del Titilo VI
-Procedimientos de Querellas del Título VI
You may file a Title VI complaint with the U.S. Department of Transportation by contacting the Department at:
Once a complaint is received, it will be recorded in the Lake County complaint database. A Lake County Transit Division representative will contact the complainant in writing and/or by telephone.
After receiving the required information, the Lake County Transit Division will investigate and respond to the complaint within 60 days of receipt. The Transit Division will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.
In instances where additional information is needed for assessment or investigation of the complaint, the Transit Division will contact the complainant in writing to request additional information. Failure to provide the requested information within 14 days may result in the administrative closure of the complaint. All complaints will be tracked and logged.
The Transit Division will investigate the complaint and prepare a draft written response subject to review by the County Attorney. If appropriate, the Lake County Transit Division may administratively close the complaint.
The Lake County Board of County Commissioners is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. More information on Lake County's Title VI obligations can be found in Lake County's Title VI Plan.
Individuals who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Recipients of funding from the Federal Transit Administration (FTA) must take reasonable steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are LEP. Lake County supports the goals of the Department of Transportation - FTA Guidance and has developed a LEP Plan. For more information, visit the Limited English Proficiency (LEP) Website.
Those who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Lake County is committed to ensuring meaningful access to programs and activities by those who are LEP.
Upon request, we provide language assistance free of charge to help LEP persons ride LakeXpress and Lake County Connection. Interpretation services are provided for Spanish speakers and are available by 352-742-2612 [Florida Relay voice: 800-955-5770; TTY 800-955-8771].
Customer service hours are: Monday through Friday, 8 a.m. - 5 p.m.
For further information on Lake County's language assistance plan, please contact: