Passengers are responsible for loading and unloading their own bikes. For safety reasons, drivers are not allowed to assist.
- If the rack is full, passengers with bikes will need to wait for the next bus. Bikes are not allowed inside buses.
- Children under the age of 12 must be accompanied by an adult when loading and/or unloading bikes.
- Only single seat, two-wheeled bicycles are permitted on racks.
- All bikes with a wheel size of 16" or larger are accepted on the rack.
How to Load Your Bike on the Rack
- Pull down the rack located on the front of the bus. The rack will already be lowered if another bike is in place.
- If only one bike is being loaded, put it in the rack nearest the bus.
- The bike support arm is in the down position when not in use. Swing the arm up and into position over the front bike wheel. Make sure the support arm is resting on your bike's tire and not on the fender or frame. A spring pulls the arm back to keep your bike secure. Do not lock your bike in the rack. Return to curbside and board the bus.
How to Unload Your Bike from the Rack
- Tell the bus driver that you are going to remove your bike before exiting through the front door of the bus.
- Remove your bike by releasing the support arm from the front tire. Lift your bike out of the rack. If there are no other bikes on the rack, please return the rack to the upright position.
- Return to the curb with your bike and wait until the bus pulls away and traffic clears before proceeding.
Boarding the Bus with a Mobility Device
A wheelchair is a mobility device designed for and used by individuals with mobility impairments, whether the device is manually operated or powered by the individual. Each bus has a ramp or lift. Low-floor buses have boarding ramps that the operator can deploy upon request. Older high-floor buses are equipped with power lifts for anyone who can't use the stairs to board.
How to Board the Bus
Wait in view of the operator
Wait in the middle of the bus stop where the operator can see you. That way you when your bus arrives, the operator will know to deploy the ramp or lift, which helps save time.
If you need the ramp or lift, just ask
If you need to use the ramp or lift and the operator has not already deployed it, just ask. He or she can assist you if you need help guiding your mobility device into the ramp or lift.
Priority seating and securement areas are available
On board, look for the priority seating near the front of the bus. Two securement areas are provided for mobility devices. The operator will help secure your mobility device.
Press the signal strip to request a stop
Press down on the signal strip or pull the cord along the window to let the operator know you want the next stop. You may also ask the operator to alert you when you get to your designated stop if the automatic voice annunciator system is not operable on the bus; and/or you cannot hear/see your bus stop location.
Getting off the bus
When the bus stops, the operator will remove the securement straps form your mobility device, and deploy the ramp or lift for you.
Tips for Using the Lifts on High-Floor Buses
- Set the brakes on your mobility device and turn off the power.
- If you are standing on the lift, be sure to hold onto the hand rail.
- Lifts can hold mobility devices up to 30 inches wide and 48 inches long, weighing up to 600 pounds when occupied.
- A personal attendant may ride the lift with you.
- Backing your mobility device onto the lift may make it easier to maneuver into the securement area inside.
On board, the bus operator will help secure your mobility device to ensure a safe and comfortable ride. The illustration below shows how different types of mobility devices are secured:
The ADA requires that the driver uses her best effort to restrain wheelchairs, given the available securement technology and the nature of the wheelchair. A transit provider may not deny transportation to you if your "common wheelchair" cannot be secured or restrained by a vehicle's securement system to the driver's satisfaction.
You can bring Segways® on buses when used as a mobility device due to a disability. (Note: Segways must be turned off when boarding, riding and exiting a vehicle)
Respirators and Portable Oxygen
You must be permitted to bring a respirator or portable oxygen supply on board transit vehicles if you need it. The Department of Transportation rules on the transportation of hazardous materials allow for the use of respirators and portable oxygen supplies and a public transit provider cannot prohibit these devices.