Complaint or Suggestion

To submit a comment about any portion of the Lake County Connection service, including vehicle, reservation process, driver, etc., send an email to or call any of the following numbers during normal business hours (8 a.m. to 5 p.m., Monday-Friday, except holidays):

Lake County Connection Call Center: 352-742-2612
TTY: 800-955-8771] Florida Commission for the Transportation Disadvantaged Ombudsman Help Line: 800-983-2435.

To submit a compliment, complaint or suggestion about any of the fixed routes, download the forms here and submit it to Lake County Office of Transit Services at 2440 U.S. Highway 441, Fruitland Park, FL 34731.

Plan A Trip

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