Complaint or Suggestion

To submit a complaint, suggestion, or compliment about any portion of LAKEXPRESS or LAKE COUNTY CONNECTION, please download and complete the appropriate form and email to or you call any of the following numbers during normal business hours (8 a.m. to 5 p.m., Monday-Friday, except holidays):

  • LAKEXPRESS: 352-742-1940
  • LAKE COUNTY CONNECTION: 352-742-2612
  • TTY: 800-955-8771] Florida Commission for the Transportation Disadvantaged Ombudsman Help Line: 800-983-2435.

You may also submit a compliment, complaint or suggestion to the Lake County Office of Transit Services located at 2440 U.S. Highway 441, Fruitland Park, FL 34731 or by email at

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