Help

Complaint or Suggestion

To submit a complaint, suggestion, or compliment about any portion of LAKEXPRESS or LAKE COUNTY CONNECTION, please download and complete the appropriate form and email to lctm@ratpdev.com or you call any of the following numbers during normal business hours (8 a.m. to 5 p.m., Monday-Friday, except holidays):

• LAKEXPRESS: 352-742-1940
• LAKE COUNTY CONNECTION: 352-742-2612
• TTY: 800-955-8771] Florida Commission for the Transportation Disadvantaged Ombudsman Help Line: 800-983-2435.

• Compliment Form
• Customer Complaint Form
• Suggestion Form

You may also submit a compliment, complaint or suggestion to the Lake County Office of Transit Services located at 2440 U.S. Highway 441, Fruitland Park, FL 34731 or by email at info@ridelakexpress.com.