Routes, scheduling and transit information can be provided in alternate formats or languages upon request at 352-742-1940. Florida Relay voice: 800-955-5770; TTY: 800-955-8771
Las rutas, la programación y la información de tránsito pueden proporcionarse en formatos alternativos o idiomas, previa solicitud al 352-742-1940. Florida Relay voz: 800-955-5770; TTY: 800-955-8771
The operator of buses must announce, at minimum, all transfer points, major intersections, destination points, and other intervals along a route sufficient to permit individuals with visual or cognitive disabilities to be oriented to their location. In addition, the operator is required to announce any stop upon request of an individual with a disability. The announcement can be made by the vehicle operator or can be made by a recording system. These announcements must be loud enough to be heard by passengers and they must be clearly understandable.
Consistent with Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990 (ADA), the County has designated Fred Martin as the County's Title VI/ADA Coordinator. The Coordinator is responsible for accepting complaints of discrimination on the basis of race, color, national origin, sex, age, disability, religion and family status in the provision of services, activities, programs, or benefits provided by the County. Complaints shall be submitted in writing within the following time frames:
Complaints shall include the name, address, and phone number of the complainant, along with the location, date and description of the problem. Complaints shall be processed in accordance with the applicable law.
This process does not apply to complaints relating to employment by the Lake County Board of County Commissioners. Other procedures are available for these types of complaints.
Lake County does not discriminate based on race, color, national origin, sex, age, disability, religion or family status in any program or service. Persons with questions about nondiscrimination or those needing special accommodation under the ADA or language services should contact the ADA Coordinator, Fred Martin, at 352-343-9676 or email@example.com.
Lake County is committed to ensuring that all residents and visitors, including persons with disabilities, are able to access and use all of our services, programs and activities. We recognize that many residents and visitors are increasingly using our website to access information and obtain services.
We understand that website users who have disabilities may use the website with the assistance of technology, including screen readers, captioning, transcripts, and other auxiliary aids and services. We are committed to providing all website users with information about our services and alternative ways we can offer these services, the time frame for doing so, ways to inform us of any difficulties encountered, who to contact and our Grievance Procedure.
Our website offers a wide range of information, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities and want to address challenges that may be identified.
Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator. We will respond within three (3) business days.
Lake County is committed to making our websites accessible to all audiences. We are continually seeking solutions to improve lakecountyfl.gov. If there are changes we can make to our website to make it easier to use, or if you encounter material or services that you cannot access, please let us know. Your feedback helps us to identify areas where we can improve.
We strive to ensure that our website will comply with Web Content Accessibility Guidelines (WCAG) put forth by the World Wide Web Consortium (W3C), but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.
Contact Lake County's ADA Coordinator with any questions or comments:
Your phone number:
Your email address:
The date and time you encountered a problem using our website:
The web page/web address on which the problem occurred:
What occurred/what were you unable to do:
Any error messages you received:
We are in the process of working on building a new website which will address accessibility, and will be undertaking efforts to identify areas needing improvement. We welcome your comments and insights as we move forward in this process. Please contact our Web Accessibility Response Team at firstname.lastname@example.org with your suggestions.
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Lake County. The Lake County Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:Fred Martin, Chief Plans Examiner and ADA Coordinator
Within 15 calendar days after receipt of the complaint, ADA Coordinator Fred Martin or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA Coordinator Fred Martin or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Lake County and offer options for substantive resolution of the complaint.
If the response by ADA Coordinator Fred Martin or his designee does not satisfactorily resolve the issue, the complainant or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Manager or his designee.
Within 15 calendar days after receipt of the appeal, the County Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the County Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by ADA Coordinator Fred Martin or his designee, appeals to the County Manager or his designee, and responses from Lake County will be retained by Lake County for at least 3 years.Text to Telephone (TTY)
The Lake County Board of County Commissioners offers TTY services which allow people in the deaf community who have a compatible Text to Telephone (TTY) or a Telephone Device for the Deaf (TDD) to communicate with County personnel.
Users of the system can call (352) 253-1840 and a welcome message will display, followed by a prompt asking “How can we help?” The system lets those that are deaf, hard of hearing, or speech-impaired leave a text message on a phone mailbox with their questions or comments. The message is then received by the County’s Technical Services through a TTY reading device that displays the text message, which subsequently is routed to the proper department for handling. The same TTY device enables County personnel to send a response back or correspond live with the original caller.