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Title VI

YOUR RIGHTS

What is Title VI?

The Lake County Board of County Commissioners is committed to ensuring that no person is excluded form participation in or denied the benefits of its public transit services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is Lake County's objective to:

  • Ensure that the level and quality of transportation service is provided in a non-discriminatory manner;
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority and low-income populations;
  • Promote the full and fair participation in public transportation decision-making without regard to race, color, or national origin; and
  • Ensure meaningful access to transit-related programs and activities by persons with limited English proficiency.

The County Commissioners, County Attorney, senior management and all supervisors and employees share the responsibility for carrying out Lake County's commitment to Title VI. The Transit staff are responsible for the day-to-day operation of the program. The staff receives and investigates Title VI complaints that come through the complaint procedures process as described in the next section.

Lake County's Title VI Complaint Procedures

Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Lake County within 180 days of the alleged discrimination. Complaints may either be filed with Lake County or with the Florida Department of Transportation or the U.S. Department of Transportation.

Lake County Board of County Commissioners
Community Services Department
Transit Division
Title VI Manager
P.O. Box 7800
Tavares, FL 32778-7800

You can obtain a copy of the Title VI Complaint Form by clicking here or by calling 352-323-5733. Lake County will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

Filing a Complaint Directly to the U.S. Department of Transportation

You may file a Title VI complaint with the U.S. Department of Transportation by contacting the Department at:

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue, 5th Floor
Washington, DC 20590

What Happens to My Title VI Complaint to Lake County?

Once a complaint is received, it will be recorded in the Lake County complaint database. A Lake County Transit Division representative will contact the complainant in writing and/or by telephone.

After receiving the required information, the Lake County Transit Division will investigate and respond to the complaint within 60 days of receipt. The Transit Division will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.

In instances where additional information is needed for assessment or investigation of the complaint, the Transit Division will contact the complainant in writing to request additional information. Failure to provide the requested information within 14 days may result in the administrative closure of the complaint. All complaints will be tracked and logged.

The Transit Division will investigate the complaint and prepare a draft written response subject to review by the County Attorney. If appropriate, the Lake County Transit Division may administratively close the complaint.

Lake County's Limited English Proficiency Policy Statement

The Lake County Board of County Commissioners is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. More information on Lake County's Title VI obligations can be found in Lake County's Title VI Plan.

Individuals who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Recipients of funding from the Federal Transit Administration (FTA) must take reasonable steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are LEP. Lake County supports the goals of the Department of Transportation - FTA Guidance and has developed a LEP Plan. For more information, visit the Limited English Proficiency (LEP) Website.

Language Assistance

Those who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). Lake County is committed to ensuring meaningful access to programs and activities by those who are LEP.

Upon request, we provide language assistance free of charge to help LEP persons ride LakeXpress and Lake County Connection. Interpretation services are provided for Spanish speakers and are available by 352-742-2612 [Florida Relay voice: 800-955-5770; TTY 800-955-8771].

Customer service hours are: Monday through Friday, 8 a.m. - 5 p.m.

For further information on Lake County's language assistance plan, please contact:

Lake County Board of County Commissioners
Community Services Department
Transit Division
Title VI Manager
P.O. Box 7800
Tavares, FL 32778-7800

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